Sam’s Hauling Privacy Policy

Sam’s Hauling, Inc. (“Sam’s Hauling,” “we,” “us,” or “our”) respects your privacy. This Policy explains the information we collect and how we use, protect, and disclose it when you visit samshauling.com, request a quote, place an order, communicate with us, or receive our services.

Information We Collect

We may collect:

• Contact information, including your name, telephone number, email address, billing address, service address, and business name.
• Order and service information, including requested services, Container size, delivery and pickup details, placement or access instructions, material descriptions, photographs you provide, and communications about an order.
• Transaction information, including charges, invoices, and payment status. Payment-card information may be processed by our payment provider. We may retain a secure token or authorization permitting legitimate charges associated with an order.
• Communications, including information provided during calls, emails, website forms, text messages, reviews, and customer-support requests. Calls may be recorded, including to document consent to receive text messages.
• Website information, including IP address, browser and device type, referring source, pages viewed, cookies, and similar analytics information.

We collect information directly from you, automatically through our website, from someone placing an order on your behalf, and from vendors that help us provide services.

How We Use Information

We use customer information only as reasonably necessary to:

• provide quotes and schedule, manage, complete, and follow up on services;
• communicate about orders, deliveries, pickups, delays, access issues, payments, and customer support;
• process payments and legitimate charges;
• maintain business, tax, consent, and transaction records;
• operate, secure, troubleshoot, and improve our website and services;
• prevent fraud, prohibited disposal, unsafe activity, or misuse; and
• comply with law, enforce our agreements, and protect our rights and the rights of others.

How We Disclose Information

We do not sell, rent, trade, license, or provide customer information to another party for advertising, marketing, lead generation, data brokerage, or an unrelated purpose.

We disclose information only as needed to providers supporting payments, website hosting, order management, communications, disposal, permitting, accounting, insurance, legal services, and collections. They may use it only to perform services for us or as required by law.

We may also disclose information to comply with law, prevent unlawful conduct, protect people or property, enforce agreements, or complete a business transfer with appropriate safeguards.

SMS and Mobile Information

If you voluntarily consent to text messages, we may use your approved mobile number to send order confirmations; delivery or pickup scheduling and status; delay, access, and service updates; and one post-service request for a review or feedback.

Consent is optional and is not a condition of purchasing services. Message frequency varies, and message and data rates may apply. Reply STOP to unsubscribe or HELP for assistance. You may also call 303-984-7200 or email info@samshauling.com.

We do not use SMS for sales, advertising, discounts, coupons, sweepstakes, contests, or other promotional purposes. The one-time review request will not contain promotional content.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text-messaging opt-in data and consent will not be sold, rented, or shared with third parties or affiliates for their own marketing or promotional purposes. We may allow communications providers to process mobile information solely to operate and support our messaging program.

We may retain consent, message, delivery, and opt-out records to operate the program, honor your choices, and document compliance. Additional program terms appear in our SMS Terms and Conditions.

Cookies and Website Analytics

Our website may use cookies, Google Analytics, and Google Ads measurement tools to operate the site, understand website traffic, measure advertising performance, and determine how visitors find us. We do not upload customer contact, order, payment, or SMS information to Google or any other advertising platform for Customer Match, remarketing audiences, targeted advertising, or similar purposes. Website analytics information is not combined with customer records for advertising.

You can control cookies through your browser and provider controls. Blocking cookies may affect website features. We process recognized universal opt-out signals when required by law.

Retention and Security

We retain information only as long as reasonably necessary to provide services, maintain required records, honor communication preferences, resolve disputes, and comply with law. Retention periods vary by record type.

We use reasonable administrative, technical, and physical safeguards designed to protect personal information. No transmission or storage method is completely secure, and absolute security cannot be guaranteed.

Your Choices and Rights

You may contact us to update your information or make a privacy request. Depending on applicable law, you may have rights to access, correct, delete, or obtain a portable copy of certain personal information and to opt out of certain data uses. Sam’s Hauling does not sell personal information or use customer information for targeted advertising.

We may verify your identity before completing a request. If the Colorado Privacy Act applies and we deny your request, you may appeal through the same contact methods. We will respond as required by applicable law.

Children

Our website and services are intended for adults and are not directed to children under 13. We do not knowingly collect personal information online from children under 13.

Changes to This Policy

We may update this Policy as our practices, services, or legal obligations change. We will post the revised version and update the date above. We will provide additional notice or obtain consent when required by law.

Contact Us

Sam’s Hauling, Inc.
1001 S. Galapago St.
Denver, CO 80223
Phone: 303-984-7200
Email: info@samshauling.com
Website: https://samshauling.com